Effective Date: January 01, 2017
Welcome to FluenTeach LLC (“we,” “our,” “us”). By using our website, booking lessons, or participating in tutoring sessions, you agree to the following Terms of Service. Please read them carefully.
1. Services Provided
FluenTeach LLC provides online English language and reading tutoring services. All lessons are delivered remotely via secure online platforms.
2. User Responsibilities
By booking and participating in our services, you agree to:
- Provide accurate information when registering or booking lessons.
- Ensure a stable internet connection and appropriate device for online lessons.
- Supervise children under age 18 during lessons, as applicable.
- Use our services only for lawful purposes.
3. Booking & Payments
- Lessons must be booked and paid for in advance through our secure online system.
- Payment is processed through trusted third-party providers; we do not store your full payment details.
- Confirmation of booking, along with a link to the online classroom, will be sent via email.
4. Cancellations & Rescheduling
- Sessions may be rescheduled with reasonable advance notice.
- Cancellations made less than 24 hours before the scheduled lesson may be charged in full.
- We reserve the right to reschedule or cancel lessons due to unforeseen circumstances (e.g., technical issues, tutor unavailability).
5. Refund Policy
- Refunds may be issued at our discretion in cases of technical failures, scheduling conflicts, or service errors.
6. Intellectual Property
All lesson materials, resources, and content provided by FluenTeach are for personal educational use only. Reproduction, distribution, or commercial use without permission is prohibited.
7. Limitation of Liability
- We strive to provide high-quality tutoring, but we cannot guarantee specific academic outcomes.
- FluenTeach LLC is not liable for interruptions caused by internet outages, device failures, or technical issues outside our control.
- To the fullest extent permitted by law, our liability for any claim arising from your use of our services will not exceed the amount you paid for those services.
8. Privacy & Data Protection
Your use of our services is also governed by our Privacy Policy, which explains how we collect and protect personal information.
9. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on our website with the updated effective date.
10. Contact Us
If you have questions about these Terms of Service, please contact us:
📧 Email: info@fluenteach.com
📞 Phone: 608-444-2704
📍 Company: FluenTeach LLC